Standardize
GPT stage
Source guide
Author draft
Operator
Chooses next stage
Extract metadata
GPT stage
Human review
Before publication
ServiceNow
Self Help
Generate HTML
GPT stage
- Source guide
- external — Author draft
- Operator
- human — Chooses next stage
- Standardize
- agent — GPT stage
- Extract metadata
- agent — GPT stage
- Generate HTML
- agent — GPT stage
- Human review
- approval — Before publication
- ServiceNow
- output — Self Help
Project 01 · Knowledge systems
Multi-Stage Knowledge Publishing Workflow
ServiceNow Self Help content, split into inspectable LLM stages.
- Architecture
- Source guide → Operator → Standardize → Extract metadata
- Security equivalent
- Human review before publication → Privileged change authorization
- Strongest lesson
- Who determines the next action